Frequently Asked Questions about Security on Telebanking Web

How does Scotiabank protect my access to Telebanking?

High-Security Authentication
We utilize a mutual identification system based on digital certificates provided by Entrust, a global leader in digital security. This ensures that both you and the bank authenticate each other before initiating any session, providing a trusted and secure connection.

Multi-Factor Authentication (MFA)
In addition to your password, a second authentication factor—such as a Token value—is required, that significantly reduces the risk of unauthorized access and enhances the overall security.Shape

What level of encryption is used to protect my information?

End-to-End Encryption (E2EE)
All data transmitted between your device and our servers is secured using 256-bit AES encryption, the highest standard adopted by financial institutions globally.

Advanced Security Protocols
We employ Transport Layer Security (TLS), the most robust version of encrypted communication protocols available. TLS safeguards your data against potential threats, including man-in-the-middle attacks.

How can I verify that my session is secure?

• Verify that the website address begins with https://.
• If the secure session is lost, the system automatically logs you out to protect your sensitive information.

What additional technologies protect my information?

• Next-generation firewalls (NGFW) that filter dangerous traffic.
• Intrusion detection and prevention systems (IDS/IPS) that monitor for anomalous behaviour.
• Token: A device that generates unique and temporary codes to authorize sensitive operations.

Security Recommendations

• Do not share your passwords or tokens.
• Use strong passwords and change them regularly.
• Keep your browser, operating system, and antivirus software updated.
• Do not log into accounts on public WI-FI networks or devices.
• Turn on notifications to stay updated on activity related to your account.